Welcome to Kitchen Supplies Sale’s FAQ section! We’re here to help answer your questions about our premium kitchenware, delivery, payments, and more. Below you’ll find comprehensive answers to our most commonly asked questions.
🛒 Ordering & Products
What types of kitchen products do you offer?
We specialise in comprehensive kitchen solutions across multiple categories including:
- Baking equipment and accessories
- Professional-grade cookware
- Precision cutlery and knives
- Dinner plates, bowls, and tableware
- Food preparation tools
- Kitchen electrical appliances
- Storage solutions and organisers
- Mugs, oven gloves, aprons, and tea towels
Do your products meet British quality standards?
Absolutely! We’re proud to bring British quality standards to kitchens worldwide. Each product is carefully selected by our team in Peterborough to ensure it meets our rigorous quality requirements before being packed and shipped to you.
What makes your kitchenware suitable for home cooks and baking enthusiasts?
Our product range is specifically curated to transform your cooking space, whether you’re equipping your first flat or upgrading to professional-grade equipment. We focus on durable, functional items that enhance your culinary creativity while providing excellent value.
🚚 Delivery & Shipping
Where do you deliver?
We deliver worldwide with the exception of some Asian countries and remote locations. If you’re unsure about delivery to your area, please contact our customer service team before placing your order.
What shipping options do you offer?
We provide two reliable shipping methods:
- Standard Shipping – £12.95: Via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)
How long does order processing take?
Please allow 1-2 business days for us to process your order before it ships. During peak seasons, processing may occasionally take slightly longer. Our team in Peterborough hand-picks each item to ensure quality before secure packaging.
Will I receive tracking information?
Yes! When your order ships, we’ll send tracking information so you can follow its journey from our kitchen to yours. We partner with trusted global carriers to ensure safe, trackable delivery.
Are there any additional customs fees for international orders?
For international orders, any customs fees or import taxes are the responsibility of the recipient. These vary by country and are not included in your order total.
💳 Payments & Security
What payment methods do you accept?
We accept all major payment methods including:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial details are safe with us.
🔄 Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your kitchen essentials. You may return items within 15 days of receipt. Please ensure items are in original condition with all packaging intact.
How do I initiate a return?
To start a return process, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
For items that are faulty or incorrect due to our error, we’ll cover return shipping costs. For change-of-mind returns, customers are responsible for return shipping fees.
👨🍳 Product Care & Usage
How should I care for my new cookware and cutlery?
Each product comes with specific care instructions. Generally, we recommend:
- Hand-washing cutlery to maintain sharpness and finish
- Using non-abrasive cleaners on cookware surfaces
- Following manufacturer guidelines for kitchen electricals
- Proper storage to prevent damage to delicate items
Are your products suitable for professional use?
Many of our professional-grade cookware and cutlery items are perfect for both home enthusiasts and professional kitchens. Look for “professional-grade” in product descriptions for items designed to withstand heavy use.
Still Have Questions?
Our friendly customer service team is here to help with any additional questions about our kitchen supplies, delivery, or your order. We’re committed to making your Kitchen Supplies Sale experience as seamless as our non-stick surfaces!
Email us at: [email protected]
Company Address: 90 Broadway, Peterborough, GB PE5H 3UP
Thank you for choosing Kitchen Supplies Sale as your partner in culinary creativity!