Our Commitment to Your Satisfaction

At Kitchen Supplies Sale, we take pride in offering high-quality kitchenware that inspires culinary creativity. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our Peterborough-based customer service team is here to ensure your experience with us remains positive, even when returning items.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you ample time to ensure your kitchen essentials meet your cooking and baking needs.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original packaging with all tags attached
  • Unused and in the same condition as received
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, stains, or signs of wear

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Cutlery that has been removed from its original packaging
  • Food Preparation items that have been opened or used
  • Dinner Plates & Bowls with any signs of use
  • Personalized or custom-made kitchen items
  • Items that are part of a discounted or clearance sale (unless faulty)

Step-by-Step Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order with your return request
  2. Complete Return Form: Fill out the return form below and include it with your package
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our Peterborough address:
    Kitchen Supplies Sale
    90 Broadway
    Peterborough, GB PE5H 3UP
  5. Confirmation: We’ll email you once we receive and process your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable kitchen items.

Refund Timeline & Method

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline: 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Exchange Processing: Exchanges typically take 10-15 business days from receipt of your return

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

Return & Exchange Request Form

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content Template:

Dear Kitchen Supplies Sale Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: ________________
Order Date: ________________
Items to Return: ________________
Reason for Return: ________________

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: ________________
[ ] Store credit

Customer Information:
Full Name: ________________
Email Address: ________________
Phone Number: ________________

I have read and understand the returns policy on your website.

Thank you,
[Your Name]

Need Assistance?

Our customer service team in Peterborough is ready to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Response Time: Within 24 hours during business days

We’re committed to ensuring your kitchenware shopping experience is as satisfying as cooking with our quality products!

Last Updated: December 2023