Term and Conditions

Welcome to Kitchen Supplies Sale! These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Kitchen Supplies Sale (“we,” “us,” or “our”) operates the website tableware-shops.com, offering high-quality kitchenware products to customers worldwide (excluding select remote areas and certain Asian countries). Our company is based at 90 Broadway, Peterborough, GB PE5H 3UP.

2. User Obligations and Responsibilities

2.1 Account Registration

While browsing our website doesn’t require an account, making a purchase may require you to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Provide false or misleading information
• Use our products for commercial purposes without authorization

2.3 Age Requirement

You must be at least 18 years old to make a purchase on our website or have parental/guardian consent.

3. Products and Services Description

3.1 Product Range

We specialise in high-quality kitchenware including but not limited to:

• Baking supplies
• Cookware
• Cutlery
• Dinner Plates & Bowls
• Food Preparation tools
• Kitchen & Tableware
• Kitchen Accessories
• Kitchen Electricals
• Kitchen Storage solutions
• Mugs
• Oven Gloves & Aprons
• Tableware
• Tea Towels

3.2 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, slight variations may occur, and we reserve the right to correct any errors.

3.3 Availability

All products are subject to availability. We may limit quantities and discontinue products at our discretion.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including limitations on quantities, inaccuracies in product information, or issues identified by our fraud detection systems.

4.2 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

4.4 Order Confirmation

After placing an order, you will receive an order confirmation email. This email constitutes our acceptance of your order and forms a binding contract.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days from the date of purchase.

5.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: £12.95, delivered within 10-15 business days after shipping via DHL or FedEx
• Free Shipping: Available for orders over £50, delivered within 15-25 business days after shipping via EMS

5.3 Delivery Areas

We ship worldwide except to select remote areas and certain Asian countries. Delivery times are estimates and may vary depending on your location and customs processing.

5.4 Risk of Loss

All items purchased from our website are delivered pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns, Refunds and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for a return or exchange, items must be:

• In original packaging with all tags attached
• Unused and in the same condition as received
• Accompanied by the original receipt or proof of purchase
• Free from any damage, stains, or signs of wear

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Cutlery that has been removed from its original packaging
• Food Preparation items that have been opened or used
• Dinner Plates & Bowls with any signs of use
• Personalized or custom-made kitchen items
• Items that are part of a discounted or clearance sale (unless faulty)

6.3 Return Process

To initiate a return or exchange:

1. Contact our team at [email protected] within 15 days of receiving your order
2. Complete the return form provided by our team
3. Package items securely in their original packaging
4. Ship the package to our Peterborough address: Kitchen Supplies Sale, 90 Broadway, Peterborough, GB PE5H 3UP

6.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable kitchen items.

6.5 Refund Processing

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Refunds will be issued to your original payment method
• Refund Timeline: 5-10 business days for the refund to appear in your account

6.6 Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Kitchen Supplies Sale or our content suppliers and is protected by international copyright laws.

7.2 Trademarks

“Kitchen Supplies Sale” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use of our website or its contents.

8. Limitation of Liability

8.1 Product Use

Our products are intended for domestic kitchen use. We are not liable for any injury, loss, or damage resulting from improper use, modification, or misuse of our products.

8.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We are not liable for any losses resulting from website unavailability.

8.3 Indirect Damages

To the fullest extent permitted by law, Kitchen Supplies Sale shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

8.4 Maximum Liability

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your information.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Kitchen Supplies Sale. We’re committed to ensuring your kitchenware shopping experience is as satisfying as cooking with our quality products!